Working with a client” online course was devised within the project framework

On 18 April 2017, an online training course “Working with a client” was introduced into the system of legal aid in Ukraine. It was developed based on the practice of the LA provision and actual needs in education that were researched as a result of surveying local FSLA centre specialists. The course is designed primarily for employees of legal aid bureaus and departments for legal information and consultation of the local centres. At the same time, the training is also available to other employees of the LA system and to all specialists outside the system but working with people and/or interested in the matters of providing client-oriented services.

Practical handbook on working with clients — for the best service within the LA system

A three-day meeting of a working group comprising the “frontline” (representatives of departments on legal information and consultations of local FSLA centres) and specialists of the Coordination Center for Legal Aid Provision took place on 6-8 April in Kyiv with an aim of finalizing the handbook for specialists of FSLA centres working with clients, in order to ensure the best services to the latter. The event was held with the support of the Quality and Accessible Legal Aid in Ukraine Project and the International Renaissance Foundation.

LA system specialists developed draft quality standards of free legal aid provision

On 3-4 April, a working group meeting of LA system specialists took place in Kyiv, with regard to elaborating quality standards of free secondary legal aid in civil and administrative proceedings (hereinafter referred to as FSLA CAP) and quality standards of free primary legal aid provision (hereinafter, FPLA). The event was held with the support of the Quality and Accessible Legal Aid in Ukraine Project.

How efficient is the research of the legal needs of citizens?

On 3-4 April 2017, a session of the working group on piloting model programmes of legal aid in the regions took place in Kyiv. The event was organized by the Coordination Center for Legal Aid Provision with the support of the Quality and Accessible Legal Aid Project and the International Renaissance Foundation; it continues the joint work on searching possibilities to engage internal capacities of local budgets for legal empowerment of territorial communities.