The QALA Project will focus its attention upon building the required systems to support the sustainable operation and monitoring of the legal aid system, with particular emphasis upon increasing the efficiency of legal aid service providers in responding to citizens’ needs. This component will include:

• Identifying the required systems/technical needs to operationalize the decentralized delivery of quality legal aid services across Ukraine; and
• Providing support for the development of a comprehensive legal aid system, including all necessary processes, policies, standards, procedures and mechanisms required to support sustainable strategic and human resources planning, financial management, performance management, monitoring, evaluation and reporting; and
• Building institutional capacity within civil society for independent monitoring of the legal aid system

Key Results: 2015-2018