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FrançaisLegal aid system strengthens its independence
A three-day training session was held in Kyiv for the heads of departments on FSLA organization of the regional centers and frontline client service sections of local FSLA centers, organized with the support of the Canadian-Ukrainian Quality and Accessible Legal Aid in Ukraine Project and the International Renaissance Foundation.
During the first two days, the participants discussed the “gateway approach” and the values of FSLA systems, worked on the skills of working with clients, active listening, establishing communication, emotions and stress management, ability to ask questions correctly in order to find out the essence of the client’s problem, etc.
During the final day of the training for employees of regional and local FSLA centers, all 125 participants had an opportunity to listen to presentations, ask questions and share their experiences in access to FSLA, in particular:
- cooperation between regional and local FSLA centers;
- analysis of the experience of centers’ operation during the last 3 months and clarification of the procedures and typical questions that arise during the client reception/customer service at the local FSLA centers;
- verification of eligibility for FSLA; analysis of practices of filling out the clients’ registration cards and statistical reporting, etc.
With the help of trainers, the heads of the local and regional FSLA centers were able to share experiences and discuss relevant issues of client reception, as well as typical challenges in the operation of the departments.
Among the experts and moderators of the groups there were the representatives of the QALA Project, the Ukrainian Helsinki Human Rights Union, professional trainers, psychologists and the staff of the Coordination Center for Legal Aid Provision: Myroslav Lavrinok, Deputy Director, Olena Sinchuk, Head of the Department for Access to FSLA, Anna Meredova, Head of the Legal Analysis and Normative Design Department, and Fedir Lysetskyi, Head of the Statistical Analysis Department of the Coordination Center.
Oleksandr Baranov, Deputy Director of the Coordination Center, introduced the electronic system for registration of clients and their appeals, developed for local centers with the support of the QALA Project.
In addition, the director on strategic matters of the Ukrainian Helsinki Human Rights Union Mykhailo Tarakhkalo spoke about providing legal aid in matters involving violation of the rights guaranteed by the Convention for the Protection of Human Rights and Fundamental Freedoms in the occupied territories of the Autonomous Republic of Crimea, the city of Sevastopol and the South-Eastern regions of Ukraine.
The Government Commissioner for the European Court of Human Rights Borys Babin told the representatives of the regional and local FSLA centers about the procedure of providing legal aid in lodging applications against the Russian Federation to the European Court of Human Rights due to the violation of the rights guaranteed by the Convention for the Protection of Human Rights and Fundamental Freedoms, in the occupied territory of the Autonomous Republic of Crimea, the city of Sevastopol and the South-Eastern regions of Ukraine.
Finally, the Head of the Coordination Center for Legal Aid Provision Andrii Vyshnevskyi addressed the participants of three-day training session with closing remarks and wishes of success and noted that “One hundred local free secondary legal aid centers have recently started their operation all over Ukraine, the employees of which participated in training session. It is important for us that these specialists get all the necessary knowledge to provide quality services to clients who resort to the centers for aid. Such training sessions enable them to take on the experience of their colleagues who are leading specialists in the sphere of customer communication, psychology, counseling and a number of other practical issues.”
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