On 18 April 2017, an online training course “Working with a client” was introduced into the system of legal aid in Ukraine. It was developed based on the practice of the LA provision and actual needs in education that were researched as a result of surveying local FSLA centre specialists. The course is designed primarily for employees of legal aid bureaus and departments for legal information and consultation of the local centres. At the same time, the training is also available to other employees of the LA system and to all specialists outside the system but working with people and/or interested in the matters of providing client-oriented services.
The online course “Working with a client” was created within the framework of the Quality and Accessible Legal Aid in Ukraine Project funded by Global Affairs Canada and implemented by the Canadian Bureau for International Education in partnership with the Coordination Centre for Legal Aid Provision.
To become a course student, please sign up by following the link http://e-learning.legalaid.gov.ua/.
The course consists of four modules:
- Orientation module
- Efficient communication
- Managing emotions
- Managing stress
Specialists of the free legal aid system working with clients will have completed the training course by mid-June.
This online course is continuous and open to everyone (new users need to take a minute to sign up using the above link). The student will take a number of tests as part of each completed module. In the end, the student will receive a certificate provided he or she passes all tests.
The training course developers are convinced that the knowledge obtained from it will be useful to anyone working with clients and will improve their performance.
We wish all students success in the course completion!